This will only be applicable to stores that downloaded the app prior to 19th April 2021 update.

Customers can't see all shipping rates?

To use more advanced shipping options on your store you will need to turn on normal Shopify Checkout.

Draft order checkout will only show standard shipping rates and is not compatible with Multiple country rates or Express Shipping Options

Click here to learn more about Draft Checkout VS Shopify Checkout.

Turn on Normal checkout at the bottom of settings page

For best practice when you are creating an Add To Unlock Campaign with normal Shopify checkout on choose to let Shopify handle free shipping not MonsterUpsells
This will make sure your all your shipping and discount options will be available.

See these screenshot for example:

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