MonsterApps Help Desk

• English

Go to website

• Can Customers Use Coupon Codes With MonsterUpsells?

  Can customers use discount codes with MonsterUpsells? They can use them on the Shopify checkout page. Please note: Customers may have to remove discount offers that have been produced by MonsterUpsells. Can customers use discount codes within the cart? We hid this functionality in the app for a few reasons: It will only work for Shopify basic discounts. (Shopify has some time sensitive complicated discounts that will not work.) When coupon code is entered it removes all upsell cSome readers

• Price Increase - Before March 2nd 2022 (Early Users)

  We are 1000% committed to making your store more profitable than you can imagine. 🙌😊 This means we have and always will continue to heavily invest in epic updates and support! However... For us to keep scaling, stay competitive and deliver epic next-level service we need to increase subscriptions by $5 on the 1st of March. Good news! 🎉 If you downloaded MonsterUpsells before March 1 you will lock in a smaller price increase of $3 per month. Early Bird New Pricing ![](https://storage.crisFew readers

• Make Mobile Cart Thinner

  You can easily make your cart appear thinner on mobile. Simply add the following code to the CSS box at the bottoms of the settings page: @media (max-width: 450px){ #monster-upsell-cart[data-rtl='false'] .monster_upsell_rtl { width: 85% !important } }Few readers

• FAQ's - Most Popular Questions

  Your question is most likely answered here. (Look here first 👀)Very popular

• Add To Unlock - Frequently Bought Together (Campaign) Free Shipping, Free Gift, Discount

  Add To Unlock + Frequently Bought Together Offer customers a reward (Free Shipping, Free Gift, Discounts) when a purchase goal is hit and suggest products to add to cart. Here is our full setup guide with all best practise suggestions. Add To Unlock - Progress Bar Create spend goals that will unlock rewards. ![](https://storage.crisp.chat/users/helpdesk/website/e686fc5051f2d800/screen-shVery popular

• One Tick Upsell (Campaign)

  A Tick box that adds a little extra $ to carts Add a little extra product to every cart with one click. Here is our full setup guide with all best practise suggestions. Ideas: 🛡 Shipping Protection - Want peace of mind? We will cover all damaged or lost goods in transit free of charge. 🔥 Priority Processing - We'll bump your order up to the front of the que. Make sure you getPopular

• Analytics - Dashboard

  Dashboard Analytics This page gives you a quick overview of how your upsells are adding value to your store. Carts Displayed: Total amount of times a cart has been shown to customers. Store Orders When someone completes a purchase after someone clicks checkout on the UpsellCart Store Revenue Total revenue generated through your store that has gone through your USome readers

• Buy More Save More (Campaign)

  Buy More Save More Tempt customers to order more of certain products with a clearly displayed tiered discount system Here is our full setup guide with all best practise suggestions. If you sell products that are consumable or if customers are likely to benefit from buying multiples of the same product you need to test this upsell campaign! ![](https://storage.crisp.chat/users/helpdesk/weSome readers

• Campaign setup

  Campaign Setup What are campaigns? Campaigns are where you setup and sort through all your different upsells, down sells, cross-sells ect. Create a new campaign by clicking New Campaign. Choose A Name For The Campaign: So you can easily differentiate this campaiPopular

• Cart Isn't Appearing

  Cart isn't showing on my store? Make sure it's turned on correctly. Visit Settings page and click the toggle in the top right. Turn your cart off and on at the top of the settings page. (You may need to do this if you have switched to a new theme.) Contact our team at support@monsterapps.shop - We will get back to you as soon as possible. My campaignSome readers

• Campaigns aren't showing

  If your campaigns aren't showing or updating... it could be 1 of 2 reasons: Database loading or Local storage issue (Contact our team if neither of these solutions work) Database Loading Sometimes it takes time to show a campaign on your store due to database overload. We suggest waiting up to 5 - 10 minutes to see your campaign in full effect. Local Storage issue Sometimes the reason campaigns aren't showing on your dashboard is because of a local storage or cookies issue.Few readers

• Uninstall Instructions

  So sad to see you go 🥲 Before uninstalling completely... feel free to reach out to our team to see if we can help make your Upsell cart work more effectively email - support@monsterapps.shop We made it really easy to remove all MonsterUpsells code from your theme. Delete these 2 snippets from your theme.liquid Delete these 2 files from your theme code. ![](https://storage.crisp.chat/usVery popular

• Settings (Cart design, Theme)

  This is where you activate your cart, customize cart design and select checkout options. Most of settings are visual changes and easy to understand however some may need clarification. Activate Cart Quick access on/off button! It's quit simple. Click the toggle. Make sure you are happy with how the cart preview on the right looks before turning the cart on. TheSome readers

• My Old Cart Drawer/Ajax Cart Is Showing

  MonsterUpsells has been designed to work seamlessly with most stores. However some themes are built a little different to most and we have to do a little troubleshooting. Stop my old cart drawer/ajax cart from opening when MonsterUpsells is activated. Turn off your cart drawer/ajax cart in your custom theme editor. You can access this here: Click theme settings. ![](https:/Some readers

• Subscription Integration - Recharge App

  Does MonsterUpsells support subscription apps/products? Yes! We support the native Recharge subscription app and are looking to add more apps soon. What's the difference between Recharge's native and legacy app? Legacy: Checkout through the recharge checkout system. (You can contact Recharge to switch to native) Native: Checkout through the Shopify native checkout. (We only support Native Checkout) How do discounts work with subscription products? Currently discounts onFew readers

• ⚠️ What if the cart doesn't work? (Fool proof emergency plan)

  Sometimes 💩 happens!!! 😅 We know how IMPORTANT it is to get your customers to checkout! We process $$$ millions every month and need to make sure our cart work perfectly at all times. That is why in the extremely rare case our cart doesn't work we have built an emergency fallback. When the 1st add to cart click doesn't work... The 2nd click will send them to the default Shopify cart page. If you have any further questions about this please contact our team at suppor@monsterapps.shopFew readers

• Testing Cart Drawer On Duplicate Themes

  The best way to test MonsterUpsells - Cart Drawer is by running it on a duplicate theme before you activate it on your live theme. Step 1: Make sure the cart is turned off. Step 2: Create a Duplicate of your current theme. Step 3: Add these snippets toFew readers

• COD - Cash On Delivery Checkout

  Instead of sending customers to the Shopify checkout the UpsellCart will ask for all contact details and shipping options within the cart.Few readers

• APP Compatibility Library

  Which Apps will MonsterUpsells work with? Most apps are compatible with MonsterUpsells except other Upsell/Bundle Apps and some store design apps. Upsell Apps We highly advise against using multiple upsell apps on the same store to minimize conflicts. Compatible Reconvert (Post-Purchase Options) One Click upsell (We are only compatible with Zipify's native checkout version of this app. Post purchase will work, however pre-purchase order bump offer will not work.) Recharge SubFew readers

• Customizing Cart Further

  Can I customize the cart more than the settings options? The cart can also be customized using theme css. We only advise editing theme code if you are experienced with coding.Few readers

• Multiple campaigns at the same time (Rules and Targeting)

  Multiple campaigns can run on the cart at the same time but only 1 campaign (type) at a time. For example: If 2 X Add To Unlock campaigns are running only 1 will show. If 2 or more campaign types target the same product which campaign shows? Already activated campaigns on storefront will override new types to give the customer best user experience. **If no existing campaign type was previously activated the following hiSome readers

• Loading times - (Speed test instructions)

  Monster speed! ⚡️ Apps are often blamed for increasing page load times. This can lead to higher cart abandonment. 😅 That is why we built MonsterUpsells with a SPEED IS KING mindset! We are extremely proud of how fast our app performs compared to competitors. Run your own speed test There are many tools to run speed tests GTmetrix.com being a very popular one for detailed reports. ![](https://storage.crisp.chat/users/helpdesk/website/e686fc5051f2d800/scSome readers

• Shopify Auto Discounts - Sitewide Sales

  Why use Shopify auto discounts? This is the best practice and easiest way to run a site wide sale with discounts. How to display a Shopify Auto Discounts on the cart? We recommend using an add to unlock campaign to display the discount. You can choose 'manual' as the reward within the campaign. Then add the $ requirement to unlock the offer.Few readers

• Can I send customers to cart page instead of checkout?

  The UpsellCart has to send customers directly to checkout to make sure discounts are handled correctly.Few readers

• Cart counter icon isn't updating.

  Sometimes we need to manually sync MonsterUpsells with a theme's cart icon counter. Please reach out to our team via chat support. They will gladly help with this.Few readers

• Affiliate/Partner Program

  Want to get paid to refer MonsterUpsells???? Of course you do!!! Sign up to our affiliate / partner program here 👇 https://platform.shoffi.app/signup/affiliate?app=Il_7GsC6qzi This will give you 20% commission on all storers referred.Few readers

• Order Notes

  How do I turn order notes on? Create a new campaign. Scroll down to modules. You can turn notes on from there. How do order notes save? Order Notes are saved and added to the notes section of an order. Order NotesFew readers

• Upsells showing incorrect pricing

  Why do my upsell products have incorrect pricing? If you have recently changed the price on an upsell product in Shopify and it hasn't updated in your cart drawer you will need deselect and reselect the upsell product in the campaign. This will make MonsterUpsells import the correct pricing. If you have any further trouble please reach out to the team via chat or email - support@monsterapps.shopFew readers

• Heatmap software - hotjar, lucky orange, crazy egg ect.

  Due to the nature of how MonsterUpsells is built... the cart will almost never be visible on any heatmap tracking software. This means it may look like customers are stuck or not progressing through the cart when in fact everything is fine. Example: Hotjar, Lucky Orange, Crazy EggFew readers

• Pricing and Billing Charges

  Your membership starts with a 10-day free trial. After those 10 days, pricing plans start at $12.99/month and increase incrementally based on your total order volume (up to $134.99 for stores that process over 3,000 orders p/m) per billing cycle. What is MonsterUpsells pricing? Pricing is based on the total orders your store processes in your 30-day app billing cycle. This resets every billing cycle and applies whether or not MonsterUpsells Upsell Cart has been enabled on your store.Very popular

• Make cart drawer wider on desktop

  Can you make your cart wider on desktop? You suuuuure can 😜 For most themes you just need to add this code to the CSS box at the bottom of your cart settings page. @media only screen and (min-width: 450px) { .monster_upsell_cart___25Ft7.monster_upsell_rtl.mu_openned { width:43% !important; } } If this doesn't work please reach out to the team to help you via chat support or emFew readers

• Privacy Policy - MonsterUpsells

  Privacy Policy (Basically we are serious about your privacy!) MonsterApps provides applications ("the Service") to merchants who use Shopify to build and maintain their online store. This Privacy Policy provide detailed information on how data is collected, used, and shared when you install or use our apps with your Shopify store. Personal Data We Process When you install our apps, we are automatically able to access certain types of information from your Shopify account. See more detaPopular