MonsterApps Help Desk
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🤕 Issues and errors
Find answers to issues you may experience.
Switching themes - Cart Not Working
If you just switched to a new theme. You may not have the cart code installed. To do this... we recommend turning the app off an on again. This should solve most cases... however if it still doesn't work please reach out to our support team to help.
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Cart Isn't Appearing
Cart isn't showing on my store? Make sure it's turned on correctly. Visit Settings page and click the toggle in the top right. Turn your cart off and on at the top of the settings page. (You may need to do this if you have switched to a new theme.) Contact our team at support@monsterapps.shop - We will get back to you as soon as possible. My campaign
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Campaigns aren't showing
If your campaigns aren't showing or updating... it could be 1 of 2 reasons: Database loading or Local storage issue (Contact our team if neither of these solutions work) Database Loading Sometimes it takes time to show a campaign on your store due to database overload. We suggest waiting up to 5 - 10 minutes to see your campaign in full effect. Local Storage issue Sometimes the reason campaigns aren't showing on your dashboard is because of a local storage or cookies issue.
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My Old Cart Drawer/Ajax Cart Is Showing
MonsterUpsells has been designed to work seamlessly with most stores. However some themes are built a little different to most and we have to do a little troubleshooting. Stop my old cart drawer/ajax cart from opening when MonsterUpsells is activated. Turn off your cart drawer/ajax cart in your custom theme editor. You can access this here: Click theme settings. 
Sometimes 💩 happens!!! 😅 We know how IMPORTANT it is to get your customers to checkout! We process $$$ millions every month and need to make sure our cart work perfectly at all times. That is why in the extremely rare case our cart doesn't work we have built an emergency fallback. When the 1st add to cart click doesn't work... The 2nd click will send them to the default Shopify cart page. If you have any further questions about this please contact our team at suppor@monsterapps.shop
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Cart counter icon isn't updating.
Sometimes we need to manually sync MonsterUpsells with a theme's cart icon counter. Please reach out to our team via chat support. They will gladly help with this.
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Upsells showing incorrect pricing
Why do my upsell products have incorrect pricing? If you have recently changed the price on an upsell product in Shopify and it hasn't updated in your cart drawer you will need deselect and reselect the upsell product in the campaign. This will make MonsterUpsells import the correct pricing. If you have any further trouble please reach out to the team via chat or email - support@monsterapps.shop
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