MonsterApps Help Desk
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An extremely fast and highly customizable slide out cart with powerful Upsell Campaigns.
FAQ's - Most Popular Questions
Your question is most likely answered here. (Look here first 👀)
Add To Unlock - Frequently Bought Together (Campaign)
Add To Unlock - Progress Bar Create spend goals that will unlock rewards. **Targeting: ** Add To Unlock Collection targeting will not work with AUTO collections! Unlock Type: Choose how you want the goals to be calculated. Spend Goals __Amount in car
Dashboard Analytics This page gives you a quick overview of how your upsells are adding value to your store. Please note: You are charged by total store monthly orders, not by how many upsells are used or generated. Learn more about pricing and charges here >> Article: Pricing and Charges Carts Display
Buy More Save More (Campaign)
Tempt customers to order more of certain products with a clearly displayed tiered discount system An extremely effective campaign for the right products. If you sell products that are consumable or if customers are likely to benefit from buying multiples of the same product you need to test this upsell campaign! Limitations: Only available with specific product and collecti
One Tick Upsell (Campaign)
A Tick box that adds a little extra $ to carts Get creative and add a little extra product to every cart. (But make sure you can actually back it up. Don't make empty promises.) Easy ideas: Priority processing - We'll bump your order up to the front of the que. Make sure you get your order 1st! Gift Wrapping - One of our team, will carefully wrap your items individually to make your (someone special) ... feels special! Warranty - We will cover any manufacturing faults for
Pricing & Billing Charges
Pricing is based on the total orders your store processes in a 30-day billing cycle
Campaign Setup What are campaigns? Campaigns are where you setup and sort through all your different upsells, down sells, cross-sells ect. Create a new campaign by clicking New Campaign. Choose A Name For The Campaign: So you can easily differentiate this campai
Cart Isn't Appearing
Cart isn't showing on my store? Make sure it's turned on correctly. Visit Settings page and click the toggle in the top right. Turn your cart off and on at the top of the settings page. (You may need to do this if you have switched to a new theme.) Contact our team at firstname.lastname@example.org - We will get back to you as soon as possible. My campaign
Campaigns aren't showing in dashboard
Normally the reason campaigns aren't showing on your dashboard is because of a local storage or cookies issue. How to refresh local storage and cookies: Right click on your browser page then click inspect. Navigate to Applications. Right click on clou
So sad to see you go 🥲 Before uninstalling completely... feel free to reach out to our team to see if we can help make your Upsell cart work more effectively email - email@example.com We made it really easy to remove all MonsterUpsells code from your theme. Delete these 2 snippets from your theme.liquid then these 2 files from your theme code. !(https://storage.crisp.chat/users/help
Settings (Cart design, Theme)
This is where you activate your cart, customize cart design and select checkout options. Most of settings are visual changes and easy to understand however some may need clarification. Activate Cart Quick access on/off button! It's quit simple. Click the toggle. Make sure you are happy with how the cart preview on the right looks before turning the cart on. Pre
How do customer coupon/discount codes work with MonsterUpsells?
Can customers use discount codes with the cart? Customers can enter their own discount code within the cart or at checkout however they are not compatible with cart upsell offers. Therefore when a customer enters a discount code within the cart or at the checkout it will override any discount offers they may have unlocked. Why do Campaigns disappear when a coupon code is
Subscription Integration - Recharge App
Does MonsterUpsells support subscription apps/products? Yes! We support the native Recharge subscription app and are looking to add more apps soon. What's the difference between Recharge's native and legacy app? Legacy: Checkout through the recharge checkout system. (You can contact Recharge to switch to native) Native: Checkout through the Shopify native checkout. (We only support Native Checkout) How do discounts work with subscription products? Currently discounts on
⚠️ What if the cart doesn't work? (Fool proof emergency plan)
Sometimes 💩 happens!!! 😅 We know how IMPORTANT it is to get your customers to checkout! We process $$$ millions every month and need to make sure our cart work perfectly at all times. That is why in the extremely rare case our cart doesn't work we have built an emergency fallback. When the 1st add to cart click doesn't work... The 2nd click will send them to the default Shopify cart page. If you have any further questions about this please contact our team at firstname.lastname@example.org
Testing Cart Drawer On Duplicate Themes
The best way to test MonsterUpsells - Cart Drawer is by running it on a duplicate theme before you activate it on your live theme. Step 1: Make sure the cart is turned off. Step 2: Create a Duplicate of your current theme. Step 3: Add these snippets to
My Old Cart Drawer/Ajax Cart Is Showing
MonsterUpsells has been designed to work seamlessly with most stores. However some themes are built a little different to most and we have to do a little troubleshooting. Stop my old cart drawer/ajax cart from opening when MonsterUpsells is activated. Turn off your cart drawer/ajax cart in your custom theme editor. You can access this here: Click theme settings. !(https:/
Customizing Cart Further
Can I customize the cart more than the settings options? The cart can also be customized using theme css. We only advise editing theme code if you are experienced with coding.
APP Compatibility Library
Which Apps will MonsterUpsells work with? Most apps are compatible with MonsterUpsells except other Upsell/Bundle Apps and some store design apps. Upsell Apps We highly advise against using multiple upsell apps on the same store to minimize conflicts. Compatible Reconvert One Click upsell (We are only compatible with Zipify's native checkout version of this app. Post purchase will work, however pre-purchase order bump offer will not work.) Not Compatible Honeycomb Upsell
COD - Cash On Delivery Checkout
Instead of sending customers to the Shopify checkout the UpsellCart will ask for all contact details and shipping options within the cart.
Multiple campaigns at the same time (Rules and Targeting)
Multiple campaigns can run on the cart at the same time but only 1 campaign (type) at a time. For example: If 2 X Add To Unlock campaigns are running only 1 will show. If 2 or more campaign types target the same product which campaign shows? Already activated campaigns on storefront will override new types to give the customer best user experience. **If no existing campaign type was previously activated the following hi
Loading times - (Speed test instructions)
Monster speed! ⚡️ Apps are often blamed for increasing page load times. This can lead to higher cart abandonment. 😅 That is why we built MonsterUpsells with a SPEED IS KING mindset! We are extremely proud of how fast our app performs compared to competitors. Run your own speed test There are many tools to run speed tests GTmetrix.com being a very popular one for detailed reports. !(https://storage.crisp.chat/users/helpdesk/website/e686fc5051f2d800/screen-shot
Can I send customers to cart page instead of checkout?
The UpsellCart has to send customers directly to checkout to make sure discounts are handled correctly.
How do I turn order notes on? Create a new campaign. Scroll down to modules. You can turn notes on from there. How do order notes save? Order Notes are saved and added to the notes section of an order. Order Notes