MonsterApps Help Desk
Go to website
An extremely fast and highly customizable slide out cart with powerful Upsell Campaigns.
FAQ's - Most Popular Questions
Your question is most likely answered here. (Look here first 👀)
The MonsterUpsell analytics This page gives you a quick overview of how your upsells are adding value to your store. Please note: You are charged by total store monthly orders, not by how many upsells are used or generated. Learn more about pricing and charges here >> Article: Pricing and Charges Carts
Add To Unlock - Frequently Bought Together (Campaign)
Add To Unlock - Progress Bar Create spend goals that will unlock rewards. Unlock Type: Choose how you want the goals to be calculated. Spend Goals Amount in cart: Choose the target $ figure that will unlock the reward. Product Quantity: Choose how
One Tick Upsell (Campaign)
A Tick box that adds a little extra $ to carts Get creative and add a little extra product to every cart. (But make sure you can actually back it up. Don't make empty promises.) Easy ideas: Priority processing - We'll bump your order up to the front of the que. Make sure you get your order 1st! Gift Wrapping - One of our team, will carefully wrap your items individually to make your (someone special) ... feels special! Warranty - We will cover any manufacturing faults for
Buy More Save More (Campaign)
Tempt customers to order more of certain products with a clearly displayed tiered discount system An extremely effective campaign for the right products. If you sell products that are consumable or if customers are likely to benefit from buying multiples of the same product you need to test this upsell campaign! This campaign is only available with specific product and collec
Pricing and Charges
Pricing is based on the total orders your store processes in a 30-day billing cycle
Campaign Setup What are campaigns? Campaigns are where you setup and sort through all your different upsells, down sells, cross-sells ect. Create a new campaign by clicking New Campaign. Choose A Name For The Campaign: So you can easily differentiate this campai
Troubleshooting - MonsterUpsells
Cart isn't showing on my store? Make sure it's turned on correctly. Visit Settings page and click the toggle in the top right. Make sure your add to cart button buttons are triggering properly. Click manual setup on the settings page and add any triggers that should be adding to cart. Turn your cart off and on at the top of the settings page. **(You may need to d
Campaigns aren't showing in dashboard
Normally the reason campaigns aren't showing on your dashboard is because of a local storage or cookies issue. How to refresh local storage and cookies: Right click on your browser page then click inspect. Navigate to Applications. Right click on clou
So sad to see you go 🥲 Before uninstalling completely... feel free to reach out to our team to see if we can help make your Upsell cart work more effectively email - email@example.com We made it really easy to remove all MonsterUpsells code from your theme. Delete these 2 snippets from your theme.liquid then these 2 files from your theme code. !(https://storage.crisp.chat/users/help
Settings (Cart design, Theme)
This is where you activate your cart, customize cart design and select checkout options. Most of settings are visual changes and easy to understand however some may need clarification. Activate Cart Quick access on/off button! It's quit simple. Click the toggle. Make sure you are happy with how the cart preview on the right looks before turning the cart on. Pre
How do customer coupon/discount codes work with MonsterUpsells?
Can customers use discount codes with the cart? Customers can enter their own discount code within the cart or at checkout however they are not compatible with cart upsell offers. Therefore when a customer enters a discount code within the cart or at the checkout it will override any discount offers they may have unlocked. Why do Campaigns disappear when a coupon code is
⚠️ What if the cart doesn't work? (Fool proof emergency plan)
Sometimes 💩 happens!!! 😅 We know how IMPORTANT it is to get your customers to checkout! We process $$$ millions every month and need to make sure our cart work perfectly at all times. That is why in the extremely rare case our cart doesn't work we have built an emergency fallback. When the 1st add to cart click doesn't work... The 2nd click will send them to the default Shopify cart page. If you have any further questions about this please contact our team at firstname.lastname@example.org
APP Compatibility Library
Which Apps will MonsterUpsells work with? Most apps are compatible with MonsterUpsells except other Upsell/Bundle Apps and some store design apps. Upsell Apps We highly advise against using multiple upsell apps on the same store to minimize conflicts. Compatible Reconvert One Click upsell (We are only compatible with Zipify's native checkout version of this app. Post purchase will work, however pre-purchase order bump offer will not work.) Not Compatible Honeycomb Upsell
Customizing Cart Further
Can I customize the cart more than the settings options? The cart can also be customized using theme css. We only advise editing theme code if you are experienced with coding.
COD - Cash On Delivery Checkout
Instead of sending customers to the Shopify checkout the UpsellCart will ask for all contact details and shipping options within the cart.
Loading times - (Speed test instructions)
Monster speed! ⚡️ Apps are often blamed for increasing page load times. This can lead to higher cart abandonment. 😅 That is why we built MonsterUpsells with a SPEED IS KING mindset! We are extremely proud of how fast our app performs compared to competitors. Run your own speed test There are many tools to run speed tests GTmetrix.com being a very popular one for detailed reports. !(https://storage.crisp.chat/users/helpdesk/website/e686fc5051f2d800/screen-shot
Multiple campaigns at the same time (Rules and Targeting)
Multiple campaigns can run on the cart at the same time but only 1 campaign (type) at a time. For example: If 2 X Add To Unlock campaigns are running only 1 will show. If 2 or more campaign types target the same product which campaign shows? Already activated campaigns on storefront will override new types to give the customer best user experience. **If no existing campaign type was previously activated the following hi
Can I send customers to cart page instead of checkout?
The UpsellCart has to send customers directly to checkout to make sure discounts are handled correctly.
How do I turn order notes on? Create a new campaign. Scroll down to modules. You can turn notes on from there. How do order notes save? Order Notes are saved and added to the notes section of an order. Order Notes
Draft checkout removed - 16th May Update
On 16th of May 2021 we removed the draft checkout options to ensure the best user experience for stores and their customers
Draft Checkout - Prior to 19th April 2021
Learn all about the powerful checkout settings used to get around Shopify's limiting discount functionality. 🌍 💸
Customers can't see my shipping rates? - Prior to 19th April 2021 update
This will only be applicable to stores that downloaded the app prior to 19th April 2021 update. Customers can't see all shipping rates? To use more advanced shipping options on your store you will need to turn on normal Shopify Checkout. [Click here to learn more about Draft Checkout VS Shopify Checkout.](https://monsterapps.crisp.help/en/arti