(Order on hold) How upsells are added to original order
How are orders added to the original order?
After a customer clicks checkout their order goes to on hold status for 60 minutes to prevent orders from being fulfilled while buyers are still interacting with the post-purchase offers for their order..
If a customer accepts any of the offers they are automatically added to the original order.
This on hold status will automatically close after the 60 minutes or if the customer reaches the ThankYou page.
Will this work with my order management and logistics system?
Every system is different and you may need to check with your specific system to see if this process is compatible.
On Hold Logic (Shopify Handles this)
- User completed checkout: Result = Order paid / Onhold
- Customer is then shown upsells and the order is on hold for 60 minutes.
If the customer reaches the thankyou page the order is automatically moved to unfulfilled status.
The fulfilment status for orders that show post-purchase offers on Shopify Checkout will be set to "On hold”, to prevent these orders from being fulfilled while buyers are still interacting with the post-purchase offer(s) for their order. The hold will be lifted when the buyer reaches the Shopify Thank You Page, or after one hour if they don't reach the TY page.
After a customer clicks checkout their order goes to on hold status for 60 minutes to prevent orders from being fulfilled while buyers are still interacting with the post-purchase offers for their order..
If a customer accepts any of the offers they are automatically added to the original order.
This on hold status will automatically close after the 60 minutes or if the customer reaches the ThankYou page.
Will this work with my order management and logistics system?
Every system is different and you may need to check with your specific system to see if this process is compatible.
On Hold Logic (Shopify Handles this)
- User completed checkout: Result = Order paid / Onhold
- Customer is then shown upsells and the order is on hold for 60 minutes.
If the customer reaches the thankyou page the order is automatically moved to unfulfilled status.
The fulfilment status for orders that show post-purchase offers on Shopify Checkout will be set to "On hold”, to prevent these orders from being fulfilled while buyers are still interacting with the post-purchase offer(s) for their order. The hold will be lifted when the buyer reaches the Shopify Thank You Page, or after one hour if they don't reach the TY page.
Updated on: 07/11/2023
Thank you!