Why Post-Purchase upsells aren't showing?

Top reasons upsells aren't showing:

The post-purchase offers will be displayed only if the order is paid for with a Credit Card by entering the CC details in the Payment step of Shopify Checkout, or by using the digital wallet payment options of Shop Pay or PayPal Express.

If a customer has purchased a trigger product, but the Monster post-purchase offer(s) did not appear, there are several possible reasons related to Shopify API limitations:

The "Monster Checkout" is not set as the active post-purchase app in the "Checkout" settings of the Shopify admin. For more information, refer to this link.
If a currency other than the main store currency is used for the order or if multi-currency functionality is enabled, no post-purchase offers will be displayed.
Post-purchase offers will be skipped if the original purchase is for $0 ("free" checkouts).
If the original purchase is paid entirely using a Shopify Gift Card or a "manual" payment option such as Cash on Delivery (COD), no post-purchase offers will be displayed.
If the original purchase is made using Local Delivery or Local Pickup delivery methods, no post-purchase offers will be displayed.
If the original purchase is paid for entirely using a digital wallet other than Shop Pay or PayPal Express (such as Amazon Pay, Apple Pay, or G-Pay), no post-purchase offers will be displayed.
If Shopify does not have the customer's credit card information on-hand and the original checkout is paid for using a different payment method, no post-purchase offers will be displayed.
If Shopify has not vaulted the customer's credit card information before reaching the post-purchase offer page, no post-purchase offers will be displayed. Shopify is aware of this issue and is working to resolve it without compromising the customer experience, which is their top priority.


Click to learn ==>> How to test if checkout upsells are live?

It's worth noting that these limitations apply to every post-purchase upsell app in the Shopify App Store, without any exceptions.

Updated on: 01/05/2024