Klaviyo (email) - Hide products from abandon cart campaigns

Here’s a step-by-step guide retrieved from Klaviyo's site to exlcude specific products from abandoned cart emails:
>>Original post found here

If you need further help with this.. you may need to reach out to their team.

Step 1: Add a Product Tag

In Shopify, go to the product you want to exclude, and add a tag (e.g., “ac_exclude”). This label helps identify products to be excluded from abandoned cart emails.

Step 2: Open Your Abandoned Cart Email in Klaviyo

Go to the email within your abandoned cart flow that includes the product block you want to customize.

Step 3: Edit the Dynamic Table Block

Find the section displaying cart items, usually a "Table Block" in Klaviyo.

Step 4: Add Conditional Logic

Click on the “Source” view for the product block. Wrap the product details (e.g., image, title) with this conditional code:

{% if not 'ac_exclude' in item.product.tags %}
   [Product Details Here]
{% endif %}

This code hides any product tagged with “ac_exclude.”

Step 5: Save and Test

Save your changes, send a test email to confirm that excluded products don’t appear, and adjust as needed.

For more help, check Klaviyo’s community page.

Updated on: 08/11/2024