👩‍🎓 FAQ's & Walkthroughs

• What Is In-House Insurance? (How it works)

  What Is In-house Shipping Insurance? In-house Shipping insurance is when a merchant provides their own policy/coverage product for clients to purchase. In most situations a merchant will make more revenue from the policy sale than they will having to fulfil claims. The most common form of shipping insurance provided by merchants includes coverage for packages that encounter issues such as being lost, damaged, or stolen during the shipping process. Customer Experience with ShippingFeatured

• Set Shipping Protection Pricing (Fixed/Percetage)

  Setting Shipping Protection Pricing There are two primary methods to set pricing for shipping protection: Percentage and Fixed. Here’s how you can set each: Percentage Pricing Select Percentage Amount: Choose the percentage of the total cart value you want to charge for protection. Minimum Charge: Set the minimum amount for protection. This is the lowest charge applied. Increment Amounts: Decide on the increments in which the charge will scale up.Few readers

• Hiding from store, Search, Collections

  Hiding Products from Auto Collections Can you hide products from auto collections? Absolutely! This is done using Vendor exclusions. How to do it: Assign a Vendor Name: First, add a vendor name to the product you want to hide. For example, the shipping protection product automatically uses "Monster-ShipProtect" as the vendor name. Check out this screenshot for reference: Vendor Name Screenshot (https://storage.crisp.chat/users/helpdesk/website/e686fc5051f2d800/screenshoFew readers

• Compatible With Other Apps

  Compatibility with Monster Cart Upsells 🥳 Wondering if your favorite apps are ready to party with Monster Cart Upsells? Most apps work smoothly with Shipping Protection, especially those that don’t meddle with the checkout process. Check out our ever-growing library of compatible apps. If you don’t see an app you use, feel free to reach out – we're constantly updating our list! Upsell Apps Compatibility: Compatible : Monster Cart Upsells (https://apps.shopify.com/monster-Few readers

• Activating / Disabling ShipProtect

  How to Activate / Disable ShipProtect? Activating ShipProtect on your Shopify store is a straightforward process. Just follow these simple steps: Customize the Widget: Go to the settings page to personalize the appearance of your ShipProtect widget. Set Pricing: Choose your preferred pricing option for Shipping Protection. Activate: Simply click 'Activate' to enable ShipProtect on your store. To disable ShipProtect, revisit the settings page and select the 'Deactivate' option.Few readers

• Setting Up Tooltip / Terms Conditions

  The goal of the tooltip and T&Cs link is to make sure your customers are fully informed about the shipping protection. To set up a tooltip and terms and conditions for your shipping protection feature, follow these steps: Enable Tooltip Feature: First, ensure that the tooltip feature is activated in your system. Edit Description (Tooltip Content): Here, you can input contextual information about your shipping protection. This can include details like what the shipping protectionFew readers

• Klaviyo (email) - Hide products from abandon cart campaigns

  Here’s a step-by-step guide retrieved from Klaviyo's site to exlcude specific products from abandoned cart emails: >>Original post found here If you need further help with this.. you may need to reach out to their team. Step 1: Add a Product Tag In Shopify, go to the product you want to exclude, and add a tag (e.g., “acexclude”). This label helps identify products toFew readers

• ShipProtect - App Pricing

  Your membership starts with a 10-day free trial. After those 10 days, pricing is $9.99/month. For Shopify Partner Stores the app is FREE. (Partner stores are on partner accounts are generally used for testing.)Few readers

• How ShipProtect Product Works

  When you activate ShipProtect on your Shopify store, it automatically creates a "Shipping Protection" product in your store's catalog. This product is added to customer orders if they choose shipping protection at checkout. The cost of this protection is based on the pricing settings you select within the ShipProtect app in Shopify. You have the flexibility to change the display image of the "Shipping Protection" product in your Shopify store to enhance the checkout experience for your customeFew readers

• Can I Remove Extra Packing Slip Page?

  Can I Remove the Separate Packing Slip Page Generated in Shopify for ShipProtect? Unfortunately, due to Shopify limitations, it's not possible to remove the separate page generated when printing packing slips through Shopify. However, you might be able to adjust this within your printer settings, or you can manually select the pages you want to print within the PDF printing settings. See the screenshot below for guidance. (https://storage.crisp.chat/users/helpdesk/website/e686fc5051f2dFew readers

• How To Hide "Add To Cart" On Shipping Protection Product Page

  Can I stop customers from manually adding to cart on the Shipping Protection Product page? Yes you can. Create a product template in your theme customiser that has the add to cart elements hidden. See the full Shopify guide on how to do this >Watch Now Or watch this step by step tutorial.Few readers

• Auto-Fulfill ShipProtect Product

  When selected = ShipProtect product will be instantly fulfilled on any new orders. When deselected = ShipProtect product will be auto fulfilled on any orders that have zero physical products to be fulfilled.Few readers

• Changing ShipProtect Checkout Image

  Can i change the ShipProtect image that is displayed at checkout? Yes - This can be achieved through the ShipProtect product settings in the shopify admin.Few readers

• Auto Select Tick Box - (Decommissioned)

  Why are we decommissioning the preselected shipping protection option? Shopify’s updated App Requirements (see point 19) no longer allow apps to preselect or automatically add paid items to buyers’ carts. To comply with these new rules, we’ll be retiring the preselected shipping protection feature. We understand this might be an inconvenience, and we truly appreciate your understanding. How does this affect your storeFew readers

• ShipProtect Multi-Currency (Country pricing)

  Does ShipProtect work with Multi-Currency? Yes - we are compatible with Shopify Markets! We use the live/manual currency multiplier numbers that Shopify generates. You need to set these up within Shopify markets. We then apply these multipliers to the ShipProtect increments you have setup within the ShipProtect app. The multiplier calculations will be applied to the increments setup within your primary currency. Example: Primary Currency = Australia Insurance pricing = 10% MiFew readers

• Stamped.io - Excluding Products from Review Request Emails

  Excluding Products from Review Request Emails in Stamped.io Q1: Can I exclude specific products from receiving review requests? Yes, you can prevent certain products from getting review request emails. This feature is useful if you have items that don’t require feedback or have other considerations. Q2: How do I exclude products by tag? In Stamped.io, go to your review request settings and find the "Exclude by Tag" option. Assign a specific tag (like “noreview”) to products iFew readers

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🤕 Issues & Errors

• Theme Compatibility

  Is this app compatible with my theme? ShipProtect automatically works with over 120+ themes. However themes may need extra tweaking for compatibility. Need help? If the widget isn't appearing on your cart, feel free to reach out to our team for assistance.Few readers

• ShipProtect not showing at checkout

  Why is the ShipProtect product working in cart but not showing at the checkout? Normally this happens when another app is overriding our system. Feel free to reach out to the in app support team to get this resolved.Few readers

• Protection Price Not Updating

  Change the price of Shipping Protection and it isn't updating? Here are a few actions to take: Wait a couple of minutes - Shopify can take time to update products. Contact ShipProtect support team - We may have to step in and help reset your product due to Shopify API system not working as intended.Few readers