👩🎓 FAQ's & Walkthroughs
Can Customers Use Coupon Codes With MonsterUpsells?
Can customers use discount codes with MonsterUpsells? They can use them on the Shopify checkout page. Please note: Customers may have to remove discount offers that have been produced by MonsterUpsells. Can customers use discount codes within the cart? We hid this functionality in the app for a fSome readersActivate / Deactivate Monster Cart
How do activate my Monster cart? It takes a few simple steps within your Shopify theme editor. Open App Embed options Toggle MonsterUpsells on Click Save Here is a quick video to explain. If you are still having trouble turning the app on please contact our support team via our chat desk in the app. (httSome readersPrice Increase - Before March 2nd 2022 (Early Users)
We are 1000% committed to making your store more profitable than you can imagine. 🙌😊 This means we have and always will continue to heavily invest in epic updates and support! However... For us to keep scaling, stay competitive and deliver epic next-level service we need to increase subscriptions by $5 on the 1st of March. Good news! 🎉 If you downloaded MonsterUpsells before March 1 you will lock in a smaller price increase of $3 per month. Early Bird New Pricing (https://storage.crisFew readersMake Mobile Cart Thinner
You can easily make your cart appear thinner on mobile. Simply add the following code to the CSS box at the bottoms of the settings page: @media (max-width: 450px) monster-upsell-cart data-rtl='false' .monsterupsellrtl width: 85% !importantFew readersFAQ's - Most Popular Questions
Your question is most likely answered here. (Look here first 👀)PopularAdd To Unlock - Frequently Bought Together (Campaign) Free Shipping, Free Gift, Discount
Add To Unlock + Frequently Bought Together Offer customers a reward (Free Shipping, Free Gift, Discounts) when a purchase goal is hit and suggest products to add to cart. Here is our full setup guide with all best practise suggestions. Add To Unlock - Progress Bar Create spend goals that will unlock rewards. (https://storage.crisp.chat/users/helpdesk/website/e686fc5051f2d800/screen-shPopularOne Tick Upsell (Campaign)
A Tick box that adds a little extra $ to carts Add a little extra product to every cart with one click. Here is our full setup guide with all best practise suggestions. Ideas: 🛡 Shipping Protection - Want peace of mind? We will cover all damaged or lost goods in transit free of charge. 🔥 Priority Processing - We'll bump your order up to the front of the que. Make sure you getPopularAnalytics - Dashboard
Dashboard Analytics This page gives you a quick overview of how your upsells are adding value to your store. Carts Displayed: Total amount of times a cart has been shown to customers. Store Orders When someone completes a purchase after someone clicks checkout on the UpsellCart Store Revenue Total revenue generated through your store that has gone through your USome readersBuy More Save More (Campaign)
Buy More Save More Tempt customers to order more of certain products with a clearly displayed tiered discount system Here is our full setup guide with all best practise suggestions. If you sell products that are consumable or if customers are likely to benefit from buying multiples of the same product you need to test this upsell campaign! (https://storage.crisp.chat/users/helpdesk/weSome readersCampaign setup
Campaign Setup What are campaigns? Campaigns are where you setup and sort through all your different upsells, down sells, cross-sells ect. Create a new campaign by clicking New Campaign. Choose A Name For The Campaign: So you can easily differentiate this campaiSome readersUninstall Instructions
So sad to see you go 🥲 Before uninstalling completely... feel free to reach out to our team to see if we can help make your Upsell cart work more effectively email - support@monsterapps.shop We made it really easy to remove all MonsterUpsells code from your theme. Delete these 2 snippets from your theme.liquid Delete these 2 files from your theme code. (https://storage.crisp.chat/usPopularSettings (Cart design, Theme)
This is where you activate your cart, customize cart design and select checkout options. Most of settings are visual changes and easy to understand however some may need clarification. Activate Cart Quick access on/off button! It's quit simple. Click the toggle. Make sure you are happy with how the cart preview on the right looks before turning the cart on. TheFew readersShopify Auto Discounts Setup (Buy X Get Y and more)
Monster Cart is compatible with Shopify Automatic discounts. 🎉 (This Functionality is in Beta. It is automatically available to all stores to use... however you may find small things that need to be fixed. Please message us if you find anything.) This is Shopify's documentation for Auto Discounts: >Discount Types (https://help.shopify.com/en/manual/discounts/discount-typFew readersTesting Cart Drawer On Duplicate Themes
The best way to test MonsterUpsells - Cart Drawer is by running it on a duplicate theme before you activate it on your live theme. Step 1: Make sure the cart is turned off. Step 2: Create a Duplicate of your current theme. Step 3: Add these snippets toFew readersSubscription Integration - Recharge App
Does MonsterUpsells support subscription apps/products? Yes! We support the native Recharge subscription app and are looking to add more apps soon. What's the difference between Recharge's native and legacy app? Legacy: Checkout through the recharge checkout system. (You can contact Recharge to switch to native) Native: Checkout through the Shopify native checkout. (We only support Native Checkout) How do discounts work with subscription products? Currently discounts onFew readersAPP Compatibility Library
Which Apps will MonsterUpsells work with? Most apps are compatible with MonsterUpsells except other Upsell/Bundle Apps and some store design apps. Translation Apps Compatible Transcy Upsell Apps We highly advise against using multiple upsell apps on the same store to minimize conflicts. Compatible Widebundle (Bundling Pricing Tiers) Reconvert (Post-Purchase Options) One Click upsell (We are only compatible with Zipify's native checkout version of this app. Post puFew readersCOD - Cash On Delivery Checkout
Instead of sending customers to the Shopify checkout the UpsellCart will ask for all contact details and shipping options within the cart.Few readersCustomizing Cart Further
Can I customize the cart more than the settings options? The cart can also be customized using theme css. We only advise editing theme code if you are experienced with coding.Few readersMultiple campaigns at the same time (Rules and Targeting)
Multiple campaigns can run on the cart at the same time but only 1 campaign (type) at a time. For example: If 2 X Add To Unlock campaigns are running only 1 will show. If 2 or more campaign types target the same product which campaign shows? Already activated campaigns on storefront will override new types to give the customer best user experience. If no existing campaign type was previously activated the following hiSome readersLoading times - (Speed test instructions)
Monster speed! ⚡️ Apps are often blamed for increasing page load times. This can lead to higher cart abandonment. 😅 That is why we built MonsterUpsells with a SPEED IS KING mindset! We are extremely proud of how fast our app performs compared to competitors. Run your own speed test There are many tools to run speed tests GTmetrix.com being a very popular one for detailed reports. (https://storage.crisp.chat/users/helpdesk/website/e686fc5051f2d800/scFew readersSitewide Sales
Why use Shopify auto discounts? This is the best practice and easiest way to run a site wide sale with discounts. How to display a Shopify Auto Discounts on the cart? We recommend using an add to unlock campaign to display the discount. You can choose 'manual' as the reward within the campaign. Then add the $ requirement to unlock the offer.Few readersCan I send customers to cart page instead of checkout?
The UpsellCart has to send customers directly to checkout to make sure discounts are handled correctly.Few readersAffiliate/Partner Program
Want to get paid to refer MonsterUpsells???? Of course you do!!! Sign up to our affiliate / partner program here 👇 https://platform.shoffi.app/signup/affiliate?app=Il7GsC6qzi This will give you 20% commission on all storers referred.Few readersOrder Notes
How do I turn order notes on? Create a new campaign. Scroll down to modules. You can turn notes on from there. How do order notes save? Order Notes are saved and added to the notes section of an order. Order NotesFew readersHeatmap software - hotjar, lucky orange, crazy egg ect.
Due to the nature of how MonsterUpsells is built... the cart will almost never be visible on any heatmap tracking software. This means it may look like customers are stuck or not progressing through the cart when in fact everything is fine. Example: Hotjar, Lucky Orange, Crazy EggFew readersPricing and Billing Charges
Your membership starts with a 10-day free trial. After those 10 days, pricing plans start at $12.99/month and increase incrementally based on your total order volume (up to $134.99 for stores that process over 3,000 orders p/m) per billing cycle. What is MonsterUpsells pricing? Pricing is based on the total orders your store processes in your 30-day app billing cycle. This resets every billing cycle and applies whether or not MonsterUpsells Upsell Cart has been enabled on your store.PopularMake cart drawer wider on desktop
Can you make your cart wider on desktop? You suuuuure can 😜 For most themes you just need to add this code to the CSS box at the bottom of your cart settings page. @media only screen and (min-width: 450px) .monsterupsellcart25Ft7.monsterupsellrtl.muopenned width:43% !important; If this doesn't work please reach out to the team to help you via chat support or emFew readers30 Day Refund Policy
We refund anyone who contacts us within 30 days from install and isn't happy with service. However you will continue to be charged if you decide to continue to use the service after this refund.Few readersPrivacy Policy - MonsterUpsells
Privacy Policy (Basically we are serious about your privacy!) MonsterApps provides applications ("the Service") to merchants who use Shopify to build and maintain their online store. This Privacy Policy provide detailed information on how data is collected, used, and shared when you install or use our apps with your Shopify store. Personal Data We Process When you install our apps, we are automatically able to access certain types of information from your Shopify account. See more detaSome readers
🤕 Issues & Errors
Switching themes - Cart Not Working
If you just switched to a new theme. You may not have the cart code installed. To do this... we recommend turning the app off an on again. This should solve most cases... however if it still doesn't work please reach out to our support team to help.Few readersFree Gift Trouble Shooting (Customers Getting Gifts They Shouldn't)
How are customers getting Free Gifts when they shouldn't be? The main reason is because customers are skipping the Monster cart somehow. Here are some of the ways customers can skip the cart and the solutions: Add to cart doesn't trigger our Monster Cart >Contact support to help connect this Original theme cart drawer is opening >Follow this article Shopify Dynamic buttons are activated >Few readersCart Isn't Appearing
There is a button at the top of the settings page that will take you to your theme editor. You will need to click on app embedd, untoggle monsterapps, and hit save. If you are still having problems: Please contaFew readersCampaigns aren't showing
If your campaigns aren't showing or updating... it could be 1 of 2 reasons: Database loading or Local storage issue (Contact our team if neither of these solutions work) Database Loading Sometimes it takes time to show a campaign on your store due to database overload. We suggest waiting up to 5 - 10 minutes to see your campaign in full effect. Local Storage issue Sometimes the reason campaigns aren't showing on your dashboard is because of a local storage or cookies issue.Few readersMy Old Cart Drawer/Ajax Cart Is Showing
MonsterUpsells has been designed to work seamlessly with most stores. However some themes are built a little different to most and we have to do a little troubleshooting. Stop my old cart drawer/ajax cart from opening when MonsterUpsells is activated. Turn off your cart drawer/ajax cart in your custom theme editor. You can access this here: Click theme settings. (https:/Some readers⚠️ What if the cart doesn't work? (Fool proof emergency plan)
Sometimes 💩 happens!!! 😅 We know how IMPORTANT it is to get your customers to checkout! We process $$$ millions every month and need to make sure our cart work perfectly at all times. That is why in the extremely rare case our cart doesn't work we have built an emergency fallback. When the 1st add to cart click doesn't work... The 2nd click will send them to the default Shopify cart page. If you have any further questions about this please contact our team at suppor@monsterapps.shopFew readersCart Button In Corner Trouble Shooting
Cart isn't opening Monster Cart / Cart in corner number isn't auto updating The cart will automatically work for most themes however sometimes we need our developers manually to connect things. Feel free to reach out to our team via the chat box on the app to help get this sorted.Few readersCart counter icon isn't updating.
Sometimes we need to manually sync MonsterUpsells with a theme's cart icon counter. Please reach out to our team via chat support. They will gladly help with this.Few readersUpsells showing incorrect pricing
Why do my upsell products have incorrect pricing? If you have recently changed the price on an upsell product in Shopify and it hasn't updated in your cart drawer you will need deselect and reselect the upsell product in the campaign. This will make MonsterUpsells import the correct pricing. If you have any further trouble please reach out to the team via chat or email - support@monsterapps.shopFew readers
⚙️ How-To Guides | Best Practices
Hide Products From Search (Free Gift, One Tick Upsells)
Can I hide products from my search bar? Yes you can - using metafields. Following along with this step by step Video or the instructions below. Visit: Shopify Settings >Metafields >Products >Add Definition Create a definition with these settings. Name: Whatever you want (e.g. Hide Product) Namespace and key: seo.hidden Description: (up to you) Type: Number Integer Validation: MinimumFew readersDrop-Shipping Store (Best Practice - Setup Guide)
This is the most popular setup for drop-shipping stores that are making the highest returns with their carts. Buy More Save More Buy more of the same product. One Tick Upsell (pre-ticked) Shipping Protection Priority Processing Add to unlock Free shipping - (Frequent bought together OFF) Communicate Free shipping offer and entice customers to add more to cart.Few readersPOD / Clothing / Apparel (Best Practice - Setup Guide)
This is the most popular setup for POD, Clothing & Apparel stores that are making the highest returns with their carts. Add to unlock Free shipping + Frequent bought together You can add extra discounts and gifts if you want to entice the customer further. One Tick Upsell (pre-ticked) Shipping Protection Priority ProcessingFew readersHide Products From Collections (Free Gift, One Tick Upsells)
Can I hide products from my collections? Yes you can :) Here is a quick video explaining how to hide from manual collections and auto collections: Hiding from the /all collection that Shopify auto generates: If you have done all of the above but you are still showing a collection on your store for /all your products. All you need to do is create a new collection named all with these options. (https://stFew readersHow to auto open the Monster Cart with URL
Is it possible to auto open the Monster Upsell Cart using a URL? Yes, this is possible. If you add /cart to the end of your url the page will load with the cart auto opened. Here is an example with our demo store: https://monsterapps-beta.myshopify.com/cartFew readers🎁 Gift With Purchase - Full Setup Guide
Gift With Purchase is an unlock reward within add to unlock. It ads a product to the cart when a cart goal is met. Here is a Tutorial of how to build a free gift campaign from scratch: How do I create a Free Gift? MonsterUpsells does not create free gifts for you or discount existing products. You need to create Free Gifts within Shopify and hide them from your store collections and any other channel/app theySome readersShopify Markets (Multi-currency) Setup 🌍
Does MonsterUpsells work with Shopify Markets (Multi-currency)? Yes .... Sureeeee does!!!!! 🥰🎉 Setup Guide Watch this full setup guide to learn how it works. 👇 Summary: Multi-currency works automatically for One Tick Upsell Buy More Save More However you will need to setup specific currency goal rewards for Add To Unlock campaigns. (https://storage.crisp.chat/users/helpdesk/website/e686fc5051f2d800Few readersHiding products from auto collections (Gift, One Tick Upsells)
Can I hide products from auto collections? Yes you can - using product type exclusions. Simply add a product type to the product you wish to hide. In the screen shot I've added "hide" as a product type. Free gifts products will already have "freegift"as a product type. You then can open your auto collection and exclude these product types. See this screen shot as an examFew readersDynamic Checkout Buttons (Buy Now, Paypal, Afterpay, Klarna ect.)
Is Monster cart compatible with dynamic checkout buttons on product pages? No - These buttons skip our cart. We recommend turning off all dynamic buttons for best customer experience. This is also a best practise for store to increase conversion rates by having one clear call to action button. Customers will still be able to use all checkout options (Paypal, Afterpay, Klarna ect.) within Shopify checkout. How to turn dynamic buttons off: Open theme editor Select "product" at the tFew readersWholesale App Compatibility
Is Monster Upsells compatible with wholesale apps?Few readersHiding Products From Frequent Bought Together Recommended Products
Can you hide products from frequently bought together recommended products? Yes. You can add a tag to the product you want to hide within Shopify. Then exclude any products with this tag using this feature shown.Few readersFree Gift - Product Setup
Gift With Purchase is an unlock reward within add to unlock. It ads a product to the cart when a cart goal is met. How do I create a Free Gift? MonsterUpsells does not create free gifts for you or discount existing products. You need to create Free Gifts within Shopify and hide them from your store collections and any other channel/app they may appear on. You will change the product type to: freegift (Please note: If you turn our app off customers will be able to add free gifts to the dPopular